When a Problem Occurs with a Customer, It's Best to Wait

question 85

True/False

When a problem occurs with a customer, it's best to wait a while before communicating with the customer to give him or her time to cool off.

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Definitions:

Innocent Misrepresentation

A false statement made honestly and without the intention to deceive, leading to a contract or agreement.

Contract Voidable

A contract that is valid but may be declared void at the option of one of the parties to the contract.

Non Est Factum

A legal defense claiming that a signed agreement is invalid because the signer was unaware of its true nature due to a significant mistake or misrepresentation.

Extended Warranty

An additional warranty that covers the repair or replacement of items beyond the standard warranty period.