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When a Problem Occurs with a Customer, It's Best to Wait

question 85

True/False

When a problem occurs with a customer, it's best to wait a while before communicating with the customer to give him or her time to cool off.


Definitions:

Therapeutic

Pertaining to the treatment of disease or disorders, aimed at healing.

General Adaptation Syndrome

A three-stage response (alarm, resistance, exhaustion) that describes the body's short-term and long-term reactions to stress.

Allergic Reaction

An immune system response to a foreign substance that is not typically harmful to the body, such as pollen or certain foods.

Emergency Room

A medical treatment facility specializing in emergency medicine, the acute care of patients who present without prior appointment, either by their own means or by ambulance.

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