What Is an Organization Performing When It Asks Questions Such

question 3

Multiple Choice

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

• A) CRM reporting technologies
• B) CRM analyzing technologies
• C) CRM processing technologies
• D) CRM predicting technologies

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Definitions:

Projective Tests

Psychological assessments that use ambiguous stimuli to elicit responses that reflect aspects of an individual's personality, motivations, or desires.

Psychopathology

The study of mental disorders, including their symptoms, etiologies (causes), and treatments.

Treatment Planning

A systematic process in which a therapist or healthcare professional outlines a patient's path to intervention, goals, and strategies for therapy.

Personality Orientation

An individual's characteristic pattern of thinking, feeling, and acting, which defines their unique personality type or traits.