What Type of Metrics Includes Number of Prospective Customers, Number

question 131

Multiple Choice

What type of metrics includes number of prospective customers, number of new customers, and number of retained customers?

• A) CRM metrics
• B) SCM metrics
• C) BPR metrics
• D) ERP metrics

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Definitions:

Grossly Unfair

A situation or action that is extremely unjust or disproportionate, often violating ethical or legal standards.

Illegal Contract

An agreement that is not enforceable by law because it involves actions that are illegal or it violates legal statutes or public policy.

Breach

A violation or infringement of a law, agreement, or code of conduct.

Intoxicated Mental State

A condition resulting from the consumption of alcohol or drugs, impairing a person's cognitive functions and judgment.