Which of the Following Statements About Complaints Is FALSE

question 2

Multiple Choice

Which of the following statements about complaints is FALSE?

• A) The customer must perceive the settlement of the complaint as being fair.
• B) The settlement that will be provided must be clearly communicated.
• C) A salesperson settling a claim should educate the customer to forestall future claims.
• D) A fair settlement made in the customer's favor helps to resell the company and its products.
• E) A salesperson who is convinced that a claim is dishonest should take action by filing a case against the customer.

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Definitions:

Decision-Critical Attributes

Those criteria the decision maker deems to be important and relevant for the purpose of evaluating options.

Pre-Editing Phase

The initial stage in editing or content creation where material is prepared, adjusted, or organized before the main or final editing process begins.

Decision-Critical Criteria

Key factors or standards considered essential in making a decision or judgment on an issue or option.

Dominance Structuring

The process of organizing or arranging elements, often in a hierarchical manner, to establish or maintain a dominant position.