Which of the Following Statements About Complaints Is True

question 5

Multiple Choice

Which of the following statements about complaints is true?

• A) It is wise to assume that all complaints are unjustified.
• B) It is not the job of the salesperson to forestall future complaints.
• C) Firms do not set up procedures for dealing with claims over $200 because claims this large may require legal advice.
• D) A fair settlement made in the customer's favor helps to resell the company and its products.
• E) A customer who doesn't complain is a happy customer.

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Definitions:

Sphygm/o

A prefix related to the pulse, used in terms denoting something measured by the pulse.

Arterial Blood Pressure

The pressure within arteries, which is vital for circulating blood throughout the body.

Sphygmomanometer

A sphygmomanometer is a device used to measure blood pressure, typically involving a cuff that is placed around the arm.

Electrocardiograph

A medical device used to record the electrical activity of the heart over a period of time.