Buyer's Comments Are Often the Best Indication That He or She

question 45

Multiple Choice

Buyer's comments are often the best indication that he or she is considering commitment.When the buyer says,"This is a great product you're selling.I don't know why someone didn't come up with this idea years ago," the salesperson should categorize this statement as a _____ statement.

• A) closing
• B) buffer
• C) benefit
• D) direct-request
• E) synergistic

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Definitions:

Psychodynamic Therapies

A group of therapies derived from psychoanalytic theory, focusing on unconscious processes and unresolved conflicts from childhood.

Obsessive-compulsive Disorders

A mental health condition characterized by unwanted repetitive thoughts (obsessions) and actions (compulsions).

Defense Mechanisms

Psychological strategies used unconsciously to protect oneself from anxiety arising from unacceptable thoughts or feelings.

Obsessions

Persistent, unwanted thoughts, urges, or images that cause distress or anxiety.