Which of the Following Statements About Organizing Knowledge of Sales

question 103

Multiple Choice

Which of the following statements about organizing knowledge of sales situations and customers into categories is true?

• A) Product knowledge is more important than knowledge of sales situations.
• B) Categorizing sales situation and customers is often done on an arbitrary basis.
• C) The benefits of organizing knowledge into categories are limited to the group of salespeople developing these categories.
• D) Most salespeople find that three categories are sufficient to classify their customers.
• E) By developing categories, salespeople free up mental capacity to think more creatively.

---

Definitions:

Hypertrophy

An increase in the size of an organ or tissue through the enlargement of its cells, often as a response to increased demand or stress.

Osteoblasts

Cells responsible for bone formation, playing a key role in bone growth and repair by synthesizing and depositing bone matrix.

Endochondral Ossification

A process during fetal development where cartilage is systematically replaced by bone, forming the skeletal system.

Secondary Ossification Centers

Regions in the epiphyses of long bones where bone tissue forms during the growth process.