A Salesperson Says,"For the Money,you Will Find No Better Water

question 82

Multiple Choice

A salesperson says,"For the money,you will find no better water reclamation system anywhere!" The customer thinks the salesperson has just told him that his product is cheaply made and only fairly successful at cleaning the water so it can be reused.Part of the miscommunication is caused by the customer's secretary who comes in during the presentation and asks the customer to sign a letter.In terms of the communication process,the salesperson is ____,the customer is _____,and the secretary creates ____.

• A) decoding; encoding; feedback
• B) decoding; creating feedback; noise
• C) encoding; decoding; feedback
• D) encoding; decoding; noise
• E) decoding; encoding; noise

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Definitions:

Mental Balance

A state of psychological stability where thoughts, emotions, and actions are in harmony, often associated with well-being and coping skills.

Thought Processes

The ways in which individuals reason, reflect, evaluate, and form judgments.

Psychoanalytic Theory

A psychological theory originated by Sigmund Freud that emphasizes unconscious mental processes in influencing behavior.

Toilet Training

The method of training a small child to urinate and defecate in the toilet.