Andrea Is a Technical Assistant for a Computer Company

question 83

Multiple Choice

Andrea is a technical assistant for a computer company.After listening to a customer,she asks,"What is it the software will not do?" Andrea is practicing the active listening skill of:

• A) summarizing to provide an overview of what has been said.
• B) listening to the customer's words from the customer's point of view.
• C) asking questions to gain a more complete understanding of what the customer is trying to communicate.
• D) tolerating silence to give the customer time to think.
• E) none of the above.

Determine the significance of genetics and environment in behavior and mental processes.

Know the basic definitions and goals of psychology.

Grasp the concept of cognitive behaviorism and its distinction from radical behaviorism.

Understand the relationship between bond prices, interest rates, and bond sensitivity.

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Definitions:

Years of Healthy Life

A measure of the quality and quantity of life, estimating the years lived in good health without chronic diseases or disabilities.

Tarasoff

Refers to a legal case and resulting rule that mental health professionals have a duty to warn identifiable individuals if their client poses a serious risk of harm to them.

Patient's Confidentiality

The ethical and legal duty of healthcare providers to protect personal health information of patients from unauthorized disclosure.

Absolute Duty

An unconditional obligation that must be performed regardless of the circumstances.