One Way to Define the Speaking-Listening Differential Is to Say

question 69

Multiple Choice

One way to define the speaking-listening differential is to say:

• A) active listening makes better speakers.
• B) customers can listen to words at a rate five times faster than the rate at which salespersons can speak.
• C) salespeople should speak 80 percent of the time and listen no more than 20 percent of the time.
• D) speaking divided by listening equals communication.
• E) articulation equals listening divided by speech rate.

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