TMV Auto Uses a Computer-To-Computer Linkage,called HarpLink,to Manage Its Annual

question 16

Multiple Choice

TMV Auto uses a computer-to-computer linkage,called HarpLink,to manage its annual export of 65,000 vehicles.HarpLink provides worldwide control,invoicing,and information about ports,carriers,and custom documentation.HarpLink exemplifies _____.

• A) a local area network
• B) material requirements planning
• C) a spreadsheet program
• D) electronic data interchange
• E) database marketing

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Definitions:

Customer Service Department

A division of a business dedicated to addressing customer inquiries, complaints, and providing assistance.

Customer Cost Analysis

The process of evaluating all costs involved in acquiring and maintaining customers, often used to assess the profitability of customer relationships.

Time-Driven Activity-Based Costing

A costing method that assigns costs to products or services based on the time resources are utilized and the cost of those resources.

Tech Support Department

A division within a company that provides technical assistance and support to customers or internal users of technology products or services.