Which of the Following Statements About Salesperson Relationships with Customers

question 23

Multiple Choice

Which of the following statements about salesperson relationships with customers and prospects is true?

• A) Selling to new prospects requires the same skills as selling to existing customers.
• B) Salespeople responsible for existing customers place more emphasis on selling products than on servicing and relationship building.
• C) Rejection is an inevitable part of making initial contacts with potential customers.
• D) To convince prospects to purchase a product they use regularly,salespeople need to be especially self-confident and aggressive.
• E) None of these

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Definitions:

Services

Intangible products that are produced and consumed simultaneously, offering value without resulting in the ownership of physical goods.

Communist Systems

Political and economic systems in which property and resources are commonly owned, aiming to eliminate social classes and promote equality.