Expectations That Form About What a Consumer Thinks Will Actually

question 81

Multiple Choice

Expectations that form about what a consumer thinks will actually occur during an experience are called _____ expectations.

• A) predictive
• B) normative
• C) equitable
• D) ideal
• E) relative

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Definitions:

Free Bus Rides

A policy or situation where public transportation buses are provided to passengers without any charge.

Deregulation

The reduction or elimination of government power in a particular industry, usually enacted to create more competition within the industry.

Regulatory Capture

A situation where regulatory agencies are dominated by the industries or interests they are charged with regulating, often leading to decision-making that benefits the industry at the expense of the public interest.

Regulatory Agency

An agency, commission, or board established by the federal government or a state government to control the prices charged and the services offered by a natural monopoly or public utility.