Stan Has Never Entered into Any of the Resplendent Stores,a

question 53

Multiple Choice

Stan has never entered into any of the Resplendent Stores,a chain of retail stores,in more than ten years.Because of a bad past experience,he harbors a particular aversion for them,and he has vowed never to shop in any of their stores.Stan is best described as a(n) _____ with respect to Resplendent Stores.

• A) antiloyal consumer
• B) disconfirming consumer
• C) late adapter
• D) laggard
• E) state-oriented consumer

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Definitions:

Ice Pack

A plastic bag filled with ice or gel that can be applied to different parts of the body to reduce swelling and alleviate pain.

Cold

A common viral infection of the upper respiratory tract that affects the nose, throat, and sinuses, characterized by sneezing, sore throat, and coughing.

Menstrual Cramping

Painful sensations felt in the lower abdomen that can occur before or during a menstrual period.

Cold Therapy

The use of cold temperatures in medical treatment to reduce pain, inflammation, and muscle spasm.