Examlex
Which of the following statements about Expectancy Theory is FALSE?
Proper Quality
refers to the standard of goods or services that meets the expectations and requirements set by regulatory bodies, industry standards, or customer expectations.
Merchants
Individuals or businesses engaged in the sale of goods and services, especially in the retail sector.
Lemon-Law
Consumer protection laws that provide a remedy for purchasers of cars and other consumer goods that fail to meet standards of quality and performance.
Standards of Quality
Established benchmarks that define the specific requirements, specifications, and guidelines to ensure that materials, products, processes, and services are fit for their purpose.
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