Employees with Higher Job Satisfaction Tend to Convey More Friendliness

question 156

True/False

Employees with higher job satisfaction tend to convey more friendliness and positive feelings to customers.

---

Definitions:

Guilty Knowledge Test

A psychological assessment used in forensic contexts, designed to determine if a person has knowledge only someone involved in a crime would know.

Two-Factor Theory

Proposes that emotions are based on two factors: physiological arousal and cognitive label; the theory suggests that both are needed to experience emotion fully.

Tranquilizer

A drug used to reduce anxiety and tension, often by depressing the central nervous system.

Automatically

Happening or operating in a way that is automatic, without conscious thought or intention.