Organizational Memory Is Best Described As

question 118

Multiple Choice

Organizational memory is best described as:

• A)the total terabytes of hard disk space available on computers throughout an organization.
• B)the ability of senior executives to recall important information about the company's products,services,and employees.
• C)the storage and preservation of intellectual capital within an organization.
• D)the ability of employees throughout the organization to recall important information about the company's products and services.
• E)the extent to which potential customers are able to recall specific products and services provided by an organization.

Understand the five service characteristics (reliability, responsiveness, assurance, empathy, tangibles) and their importance in maintaining service quality.

Identify strategies for integrating customer feedback into managerial decisions to enhance service quality.

Recognize the importance and methods of maintaining a clean and professional appearance (tangibles) in service delivery.

Understand the concept of service gaps and strategies for mitigating them.

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Definitions:

Power

The ability or capacity to direct or influence the behavior of others or the course of events.

DSM-II

The second edition of the Diagnostic and Statistical Manual of Mental Disorders, published by the American Psychiatric Association as a standard classification of mental disorders.

Homosexuality

An orientation describing those who experience romantic or sexual feelings towards people of their own gender.

Diagnostic and Statistical

This term seems incomplete and might refer to the "Diagnostic and Statistical Manual of Mental Disorders (DSM)," a guide for diagnosing mental disorders.