Studying the Underlying Causes of Customer Defections,even Partial Defections,can Be

question 43

True/False

Studying the underlying causes of customer defections,even partial defections,can be useful for identifying problem areas that need attention.

---

Definitions:

Consequences

The outcomes or results that naturally follow from an action, decision, or condition, whether they are positive or negative.

Respondent Conditioning

A learning process in psychology that involves an automatic response to a specific stimulus, also known as classical conditioning.

Social Learning

A theory that suggests people can learn new behaviors and attitudes through observation, imitation, and modeling from others.

Physiological Processes

The normal functions and activities of living organisms and their parts, including all physical and chemical processes.