Poor Customer Service Is Likely to Reduce a Firm's Customer

question 9

True/False

Poor customer service is likely to reduce a firm's customer equity.

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Definitions:

Subsequent Services

Services provided after an initial service, often as a follow-up or to maintain the initial service's effect.

Third Parties

Individuals or entities that are not directly involved in a legal agreement or contract but may be affected by it or have interests in its outcomes.

Fiduciary Duty

A legal obligation of one party to act in the best interest of another when managing assets or making decisions on their behalf.

Client's Interest

The welfare or benefit of clients that professionals, such as lawyers or financial advisors, are obligated to prioritize in their service.