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One-For-One Checking in the OE/S Process Is a Control Plan

question 63

True/False

One-for-one checking in the OE/S process is a control plan that simplifies the data entry process, and may prevent the customer service representative from omitting data, to fill in certain fields, and reject incorrectly formatted fields to reduce input errors.


Definitions:

Positivity Strategy

involves using affirmative and constructive communication or actions to foster positive interpersonal relationships.

Suppressing Complaints

The act of intentionally holding back or not expressing dissatisfaction or grievances in order to avoid conflict or maintain harmony in relationships.

Unrequited Romantic Interest

Feelings created when one partner desires a more intimate, romantic relationship than the other partner would like.

Eros

Sexual, erotic love based on the pursuit of physical beauty and pleasure.

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