Total Quality Management (TQM)

question 81

Multiple Choice

Total quality management (TQM)

• A)entails creating a total quality culture that strives for continuously improving the performance of every value chain activity and is driven by a philosophy of managing a set of business practices: 100 percent accuracy in performing tasks (zero defects), involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.
• B)is a valuable tool for helping company managers identify what the best practice is for performing a particular activity at a high level of quality.
• C)works best when used in conjunction with Six Sigma quality control techniques.
• D)is an excellent tool for reengineering business processes and making quantum gains in the efficiency and effectiveness with which the processes are performed.
• E)is a philosophy of doing things that aims at mistake-free management of a company's entire business.

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Definitions:

Persepolis

An ancient ceremonial capital of the Persian Empire, located in modern-day Iran, known for its vast array of monumental buildings.

Elamites

An ancient civilization located in what is now southwestern Iran, known for their contributions to art, architecture, and governance systems.

Tigris River

One of the two major rivers in Southwest Asia, flowing through Turkey and Iraq, and known for its historical significance in ancient Mesopotamian civilizations.

Assyrians

An ancient Mesopotamian civilization known for its powerful empire, architectural innovations, and contributions to art and writing, flourishing mainly between the 25th and 7th centuries BCE.