There Are Three Phases in the Evolution of CRM: (1)reporting;

question 36

Multiple Choice

There are three phases in the evolution of CRM: (1) reporting; (2) analysing; and (3) predicting.What do CRM predicting technologies help organisations accomplish?

• A) Make predictions regarding customer behavior such as which customers are at risk of leaving
• B) Segment their customers into categories such as best and worst customers
• C) Identify their customers across other applications
• D) All of the answers are correct

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Definitions:

Reflective Thinking

A cognitive process that involves examining and analyzing one's thoughts, actions, and experiences to gain new insights or understandings.

Concept Formation

The process by which individuals learn to categorize and cluster information based on common characteristics, leading to the creation of concepts.

Tentative Conclusions

Preliminary findings or conclusions that are not final and are subject to further validation or revision based on additional evidence or analysis.

Differentiates

To recognize or ascertain the distinctions between two or more things or to make something distinct or specific in character.