You Receive a Phone Call from a Co-Worker Telling You

question 29

Multiple Choice

You receive a phone call from a co-worker telling you that "the network is down." Just as you are about to look into the issue, you receive several more phone calls from other co-workers. Using the problem-solving process, what must be done first to effectively troubleshoot the issue?

• A) Determine what the problem is, and then figure out who has been affected on your network.
• B) Check documentation for a possible cause of network outages.
• C) Consider what could have caused the network outage.
• D) Apply a solution.

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Definitions:

Function Block

Rectangular block with inputs entering from the left and outputs exiting on the right.

Structure Text

A high-level programming language used in PLC and other control systems, designed for complex algorithm implementation.

Scheduling Mechanism

A system or method used to plan and organize tasks or processes to be carried out at specific times or under certain conditions.

Logic

The systematic study of the principles of valid inference and correct reasoning, often applied in computing to describe the foundational binary decision-making process.