In the IBM Credit Case, the Change in Assignment for Case

question 9

Multiple Choice

In the IBM Credit case, the change in assignment for case workers was made practical by:

• A) centralized functional management systems.
• B) computerization of task input for managerial oversight.
• C) elimination of cross training among credit tasks.
• D) integrating credit checking with pricing, but maintaining document preparation in a separate department.

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Definitions:

Group Member

An individual who belongs to a collective of people working together towards a common goal.

Face-to-Face Meetings

Interactions in which participants communicate in person, allowing for immediate feedback and nonverbal cues.

Meeting Minutes

A written record of the main points and decisions made during a meeting.

Three-Dimensional Theory

A conceptual framework that views phenomena or subjects from three critical and intersecting aspects or dimensions.