_____ Is the Use of Social Media in Deploying Customer

question 1

Multiple Choice

_____ is the use of social media in deploying Customer Relationship Management.

• A) Emarketing
• B) Customer-centric approach
• C) Targeted online marketing
• D) Social CRM
• E) Banner ads

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Definitions:

Quality

The characteristic or standard of something as measured against other things of a similar kind; the degree of excellence of something.

Biographical Inventories

Standardized questionnaires that gather detailed personal and professional history, often used in employment settings for selection purposes.

Structured Interview

An interview method where each interviewee is asked the same set of prepared questions in the same order to ensure consistency and comparability of responses.

Individual

Pertains to a single human being as distinct from a group, community, or family.