Refer to the Following Breakdown of Responses to a Survey

question 14

Short Answer

Refer to the following breakdown of responses to a survey of room cleanliness in a hotel. What is the class with the greatest frequency?

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Definitions:

Listening

The active process of receiving and understanding messages communicated by others.

Coaching Session

A structured interaction between a coach and an individual aimed at improving skills, achieving goals, or enhancing performance.

Expectancy Theory

A psychological theory explaining the processes that individuals use to make decisions based on their beliefs about the likelihood of success and the value of the success to them.

Expectancy

An individual’s assessment of the probability that effort will lead to correct performance of the task.