The Set of International Quality-Management Standards, Which Provide Guidance and Tools

question 60

Multiple Choice

The set of international quality-management standards, which provide guidance and tools for organizations that want to ensure quality outputs of goods and services, is referred to as:

• A) ISO 14000.
• B) International Financial Reporting Standard (IFRS) No. 14000.
• C) International Financial Reporting Standard (IFRS) No. 9000.
• D) ISO 9000.
• E) Securities and Exchange Commission (SEC) Release 20-F.

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Definitions:

Richard Lazarus

A psychologist known for his theory on stress and coping, which suggests that stress is a result of an imbalance between demands and resources.

Positive Therapeutic Climate

An environment during therapy sessions that promotes trust, understanding, and acceptance, facilitating positive change.

Conditional Free Association

A psychological technique where individuals freely share thoughts or feelings but within certain pre-defined conditions or constraints.

Empathy

The capacity to understand or feel what another person is experiencing from within their frame of reference, i.e., the capacity to place oneself in another's position.