When a Customer Wants Lenient Credit Terms but Our Credit

question 50

Multiple Choice

When a customer wants lenient credit terms but our credit department wants to offer short-term credit with very stringent terms,our sales reps are likely to experience:

• A)Role ambiguity.
• B)Job satisfaction.
• C)Improved self-concept.
• D)Role conflict.
• E)None of these.

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Definitions:

Payoff Matrix

A table that describes the potential outcomes or payoffs in a strategic situation, depending on the actions of two or more decision-makers.

Nash Equilibrium

A concept in game theory where no player can benefit by changing strategies while the other players keep theirs unchanged.

Dominant Strategy

A strategy that is best for a player in a game regardless of what strategies other players choose.

Cartel

An agreement among competing firms to control prices or exclude entry of a new competitor in a market, often to maximize profits collectively.