Routing Makes the Most Sense When Call Frequencies Are

question 25

Multiple Choice

Routing makes the most sense when call frequencies are:

• A)infrequent.
• B)regular.
• C)highly value-added.
• D)equal to workload capacity.
• E)All of these.

---

Definitions:

Deviant Behavior

Actions or behaviors that violate societal norms or expectations, which can elicit negative or positive reactions from others.

Structurally Available Means

Refers to the resources and opportunities that are distributed within a society, affecting individuals' ability to achieve goals.

Merton

Merton refers to Robert K. Merton, an influential 20th-century sociologist known for developing theories on social structure, anomie, and the sociology of science.

Differential Association Theory

A theory in criminology that asserts criminal behavior is learned through regular interaction with others who engage in crime.