Swedish Cruise Lines (SCL), Which Operates in a Very Competitive

question 68

Multiple Choice

Swedish Cruise Lines (SCL) , which operates in a very competitive marketplace, is considering four categories of performance measures: (1) profitability measures, (2) customer-satisfaction measures, (3) efficiency and quality measures, and (4) learning and growth measures. The company assigns one manager to each ship in its fleet to oversee the ship's general operations. If SCL desired to adopt a balanced-scorecard approach, which measures should the firm use in the evaluation of its managers?

• A) 1.
• B) 1, 2.
• C) 2, 3.
• D) 1, 2, 4.
• E) 1, 2, 3, 4.

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Definitions:

Culture Media

Nutrient-rich substances used in laboratories to grow and maintain microorganisms, cells, or plant tissues under controlled conditions.

Gram Positive

Refers to bacteria that retain the crystal violet stain used in Gram's method of staining, indicating a thick peptidoglycan cell wall.

Gram Staining

A laboratory technique used to classify bacteria into two groups (Gram-positive and Gram-negative) based on the biochemical properties of their cell walls.

Microorganisms

Microscopic entities, including bacteria and viruses, that may cause infectious diseases but also play essential roles in ecosystems.