When Using a Balanced Scorecard, Which of the Following Is

question 34

Multiple Choice

When using a balanced scorecard, which of the following is typically classified as an internal-operations performance measure?

• A) Cash flow.
• B) Number of customer complaints.
• C) Employee training hours.
• D) Number of employee suggestions.
• E) Number of suppliers used.

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Definitions:

Half-Truth

Information that is true but is not complete.

Formal Administrative Complaint

A written document filed with a governmental or administrative body alleging a violation of rules, regulations, or laws, which then triggers an investigation process by the agency.

Made in the U.S.A.

A label indicating that a product has been manufactured entirely within the United States, including all significant parts and processing.

U.S. Origin

A designation that indicates a product was manufactured or produced in the United States.