Store #34 of CDA Hardware Associates Has Had Below Average

question 185

Essay

Store #34 of CDA Hardware Associates has had below average sales over the past few years. As head of franchise operations, you are concerned with the continued low sales volume. The store manager wants you to diagnose the problem and recommend possible causes. Use the MARS model of individual behaviour and performance to provide four different types of reasons why employees at Store #34 might be performing below average. Provide one example for each type of explanation.

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Definitions:

IntraRole Conflict

The conflict experienced by an individual when the expectations or demands of a single role clash with each other.

Work Demands

The physical, mental, emotional, and time requirements placed on an employee by their job role and work environment.

Interpersonal Demands

Refers to the expectations and pressures that arise from interactions between individuals in a work environment.

Source of Stress

Any stimuli or situations that provoke stress responses in individuals.