Customers for Complicated Installations and Accessories Usually Expect a Sales

question 274

Multiple Choice

Customers for complicated installations and accessories usually expect a sales rep

• A) to know all the technical details of the product.
• B) to be able to discuss general business conditions with their top executives.
• C) to know the details of the customer firm's particular applications of the product.
• D) to use a well-organized sales presentation to get their business.
• E) All of these alternatives are correct.

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Definitions:

Fair-Minded

Characterized by impartiality and honesty; free from self-interest, prejudice, or favoritism.

Trustworthy

Deserving of trust or confidence, reliable and dependable in character, actions, and intentions.

Equity

The concept of fairness or justice in situations, ensuring fair treatment and distribution of resources among individuals or groups.

Social Exchange

A theory that suggests human relationships are formed by the use of a subjective cost-benefit analysis and the comparison of alternatives.