Order Takers

question 59

Multiple Choice

Order takers:

• A) are not necessary if the firm has good order getters.
• B) are the routine contact people in the sales force.
• C) usually don't call on customers.
• D) do not require any specialized training.
• E) All of these alternatives are correct.

Comprehend the importance of tone and content in business communications.

Grasp the ethical considerations in writing recommendation letters and handling claims or adjustments.

Recognize the role of social media in modern business communication, especially in news releases.

Understand how to respond to requests for adjustments and claims, including when the company or a third party is at fault.

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Definitions:

Debt Financing

The process of raising capital through the sale of bonds, bills, or notes to individuals or institutions, in which the issuer incurs a debt and is obliged to pay interest.

Profit Margin

Profit margin is a financial ratio that measures the percentage of revenue remaining after all expenses have been deducted, indicating the efficiency of a company in generating profit.

Dividend Yield

A financial ratio that indicates how much a company pays out in dividends each year relative to its share price.

Return on Assets

A financial ratio that measures the efficiency of a company in generating profit from its assets.