Which of the Following Statements About Customer Service Is True

question 148

Multiple Choice

Which of the following statements about customer service is true?

• A) A customer service rep may have to deal with a customer problem that is due to a customer error, not just an error by the company.
• B) Customer service is the service part of the benefit that a customer gets when purchasing a physical good.
• C) Customer service costs are likely to decrease a firm's customer equity.
• D) Customer service is more important for winning customers than for keeping customers.
• E) From a firm's perspective, customer service is a necessary evil but isn't likely to cost the firm anything.

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Definitions:

Unconscious

A part of the mind that contains desires, memories, and information that are not consciously accessible.

Sexual Drive

The biologically influenced motivation for sexual activity and expression.

Babies

Young infants or very young children, typically those under the age of one year.

Physical Pleasure

Physical pleasure is a sensation of bodily enjoyment, typically associated with activities that satisfy biological needs or stimulate the senses in a positive way.