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Customer Value Is the Difference Between the Benefits a Customer

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Customer value is the difference between the benefits a customer sees from a market offering and the costs of obtaining those benefits.


Definitions:

Direct Cost

Expenses that can be directly traced to the production of specific goods or services, like raw materials or labor.

Indirect Cost

Expenses not directly tied to a specific product or service but necessary for the operation of a business, such as utilities and rent.

Current Assets

Current assets are all assets a company expects to convert into cash or use up within one fiscal year or operating cycle.

Manufacturer

A business entity or individual that makes finished products from raw materials through various processes, tools, and machinery, often on a large scale.

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