Which of the Following Statements Is True Regarding the Recommendation

question 107

Multiple Choice

Which of the following statements is true regarding the recommendation of a product by customers?

• A) Customers doubt a firm's credibility, when it tries to ask for recommendation from them.
• B) When the content on a firm's social media site is easily shareable, satisfied customers recommend it more.
• C) Customers are never reluctant to recommend a product when they do have a great experience.
• D) Customers recommend when a company performs well, though the performance is not consistent.
• E) The product offered by a firm need not be great, but should make the customer believe it is great and recommend.

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Definitions:

Severity

The extent to which something is serious or intense, often used in the context of disease or conditions to indicate the level of harm or discomfort.

Likelihood Risk

The probability that a particular threat will exploit a vulnerability to cause harm to an organization or system.

Paper Cut

A small, often painful, cut on the skin caused by the edge of a piece of paper.

Indirect Costs

Expenses that are not directly attributable to a specific project or activity, such as overhead costs.