One Dimension of Service Quality Is Making It Easy and Enjoyable

question 67

True/False

One dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products.

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Definitions:

Administrative

Related to the activities that manage, organize, and run an organization including tasks such as budgeting, staffing, and directing resources.

Indirect Labor

Labor costs associated with workers who are not directly involved in the production of goods or services, such as maintenance staff and supervisors.

Factory Overhead

The costs associated with manufacturing operations that are not directly traceable to a product, including costs related to the maintenance and operation of the factory.

Operating Expenses

Costs related to the day-to-day functioning of a business, excluding the cost of production.