Customer Satisfaction Can Be Quantified by

question 53

Multiple Choice

Customer satisfaction can be quantified by

• A)Perceived performance divided by actual performance.
• B)Actual performance divided by expected performance.
• C)Perceived performance divided by expected performance.
• D)Actual performance divided by perceived performance.
• E)Expected performance divided by actual performance.

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Definitions:

Activity Cost

The expenses incurred by a company to perform specific activities, such as manufacturing a product or delivering a service.

Product Engineer

A professional who designs, develops, and improves products while ensuring they meet manufacturing, cost, and marketing requirements.

Activity Costs

Activity costs refer to the expenses associated with specific activities within a company, such as production, administration, or distribution, used in activity-based costing.

Setup Activity

The tasks involved in preparing equipment or processes for a new production run or activity, often considered in activity-based costing.