A Value of 1

question 60

True/False

A value of 1.5 is the optimal target for the Met-Expectations model of customer satisfaction.

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Definitions:

Progress

Forward or onward movement towards a destination or a more advanced state.

What You Measuring

A question that seeks to identify the specific dimensions, variables, or outcomes that are being assessed or evaluated.

Summative Evaluation

The process of assessing the outcome or effectiveness of a program, project, or educational curriculum at its conclusion.

Phenomenon

An observable event or fact, noted for its significance, uniqueness, or complexity, often studied in various academic fields.