A Value of 1

question 60

True/False

A value of 1.5 is the optimal target for the Met-Expectations model of customer satisfaction.

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Definitions:

Checklist

A list of items required, things to be done, or points to be considered, used as a reminder.

Selection Criterion

Criteria or standards used to make a decision or judgment, such as selecting candidates for a job based on their qualifications.

Performance Appraisal

A formal assessment process in which an employee's job performance is evaluated, typically by their manager, using established standards to guide improvements and professional development.

Rating Scales

Tools or instruments used to assign a value to a variable or to measure a subject's behavior, feelings, or perceptions along a continuum.