Customer Satisfaction Is Affected by the Amount of Time It

question 15

Multiple Choice

Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved.Retailers can minimize this time by all EXCEPT:

• A)providing customers with clear and precise instructions
• B)making sure the store employees approve everything through a manager when it comes to dealing with customers complaints
• C)reducing the number of people the customer must contact
• D)speaking clearly and using the customer's language
• E)not interrupting the customer when they are speaking

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Definitions:

We-Viewpoint

A perspective in communication focused on inclusion and collective interest, emphasizing "we" instead of "I" or "you."

Attention-Gaining Opening

The beginning of a speech or presentation designed to captivate the audience's interest immediately.

Central Selling Point

A unique feature or benefit that makes a product or service stand out from its competitors.

Rational Appeal

A persuasive strategy focusing on logical arguments and evidence to sway an audience's opinion or behavior.