Responding to Emails and Taking Action to the Customers' Concerns

question 1

Multiple Choice

Responding to emails and taking action to the customers' concerns are examples of a retailer's ______.

• A)reliability
• B)assurance
• C)tangibility
• D)expertise
• E)responsiveness

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Definitions:

Elderly

Individuals who are significantly beyond the usual age for retirement, often implying an age at which they receive certain societal or economic benefits like pensions.

Deadweight Loss

An economic inefficiency arising when there's a failure to attain or an impossibility of attaining equilibrium for a particular good or service.

Taxes on Labor

Refers to taxes imposed on wages or salaries earned, impacting the net income of employees.

Second Earners

Refers to individuals in a household who contribute income in addition to the primary breadwinner, often impacting households' labor supply decisions and overall economic dynamics.