________ Makes It Hard to Provide and Maintain High-Quality Service

question 39

Multiple Choice

________ makes it hard to provide and maintain high-quality service because retailers cannot easily measure or check the service before it gets delivered to customers.

• A) Intangibility
• B) Flexibility
• C) Assurance
• D) Empathy
• E) Instrumental support

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Definitions:

Subsequent Client Interview

An interview conducted with a client following a previous meeting or interaction, aimed at gathering additional information or clarifying details.

Impeaching

The process of questioning the credibility or integrity of a witness, evidence, or public official, often in a legal or legislative context.

Unreliable

Lacking consistency or trustworthiness in accuracy, performance, or character.

Witness Statement

A document containing the narrative of a witness's observation or experience relevant to a legal case.