The Difference Between the Service Promised by a Retailer and the Service

question 32

Multiple Choice

The difference between the service promised by a retailer and the service actually delivered is known as the

• A) communications gap.
• B) delivery gap.
• C) research gap.
• D) market gap.
• E) knowledge gap.

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Definitions:

Newsbot

An automated software that collects and distributes news articles from various sources online.

Newsgroups

Online discussion forums where users can post and read messages on specific topics, resembling bulletin board systems of the early internet.

Consultative Function

A role or service that provides expert advice and guidance in a particular field or area, typically to help organizations make informed decisions.

MIS Department

Stands for Management Information Systems Department, a division in an organization that focuses on computing technology and systems to manage company information and assist in strategic decision-making.