When Elena, Manager of the Sales Department for Eversharp Knives

question 107

Multiple Choice

When Elena, manager of the sales department for Eversharp Knives, realized that her plan to increase her associates' sales levels was not producing the desired results, she instituted a refresher training course that helped the associates achieve better results. Which of the following management functions is illustrated in this scenario?

• A)Planning
• B)Organizing
• C)Leading
• D)Controlling
• E)Budgeting

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Definitions:

Charismatic

Charismatic describes an individual possessing a compelling attractiveness or charm that can inspire devotion in others.

Illusion of Unanimity

The perception within a group that everyone agrees, even if they do not, often resulting from the pressure to conform.

Illusion of Invulnerability

An inflated belief in one's own ability to avoid dangers or risks, often leading to increased risk-taking behavior.

Consensus

A general agreement or shared opinion among a group of people.