Predictive Dialing Automatically Dials Outbound Calls and Forwards Answered Calls

question 25

True/False

Predictive dialing automatically dials outbound calls and forwards answered calls to an available agent.

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Definitions:

Rampant Diseases

Illnesses that are widespread and out of control within a population.

Life-Expectancy Rates

Statistical measures of the average time an organism is expected to live, based on the year of their birth, current age, and other demographic factors.

German Measles

An infectious disease caused by the Rubella virus, characterized by a red rash, fever, and swollen lymph nodes, and serious if contracted during pregnancy.

Associative Memory

The ability to learn and remember the relationship between unrelated items, such as names and faces or facts and concepts.