Interactive Voice Response Automatically Dials Outbound Calls and Forwards Answered

question 22

True/False

Interactive voice response automatically dials outbound calls and forwards answered calls to an available agent.

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Definitions:

Net Operating Income

A measure of a company's profitability from its regular business operations, excluding expenses and revenues from financing and investing activities.

Residual Income

The income that remains after deducting all required costs of capital and operating expenses, representing the excess earnings generated.

Required Rate Of Return

The minimum expected yield by investors for providing capital to a company, influenced by risk and market conditions.

Net Operating Income

The profit generated from a company's regular business operations, excluding revenues and expenses from non-operating activities.