Which of the Following Operational CRM Technologies Does the Marketing

question 81

Multiple Choice

Which of the following operational CRM technologies does the marketing department typically use?

• A) Contact center, web-based self-service, call scripting
• B) Contact center, cross-selling and up-selling, web-based self-service
• C) List generator, opportunity management, cross-selling and up-selling
• D) List generator, campaign management, cross-selling and up-selling

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Definitions:

Water Spill

An accidental release of water into an unintended area, potentially causing damage or requiring clean-up efforts.

Occupational Safety and Health Administration

A federal agency responsible for enforcing safety and health legislation, part of the United States Department of Labor.

Occupational Safety and Health Review Commission

An independent federal agency created to adjudicate disputes arising from enforcement actions taken by the Occupational Safety and Health Administration (OSHA).

Willful Dissent

The act of intentionally expressing disagreement or non-compliance, often within a professional or organizational context.