Which of the Following Operational CRM Technologies Does the Customer

question 86

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A)Contact center, web-based self-service, call scripting
• B)Sales management, contact management, opportunity management
• C)List generator, opportunity management, cross-selling and up-selling
• D)List generator, campaign management, cross-selling and Up-selling

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Definitions:

Authoritarian

A leadership style characterized by individual control over all decisions and little input from group members, often involving strict rules and regulations.

Expatriates

Employees who are temporarily or permanently living and working in a country other than their native country.

Third-Country Nationals

Employees who are working in a country that is neither their home country nor the country of the company for which they work.

Host-Countries

Nations that host individuals, businesses, or events from other countries, often in the context of international business or sports events.