Which of the Following Operational CRM Technologies Does the Customer

question 86

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A)Contact center, web-based self-service, call scripting
• B)Sales management, contact management, opportunity management
• C)List generator, opportunity management, cross-selling and up-selling
• D)List generator, campaign management, cross-selling and Up-selling

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Definitions:

Counter Offer

A response to an offer in which the original conditions are rejected and new terms are proposed.

Verbal Offer

An offer made orally rather than in writing, which in some cases can still be legally binding depending on the circumstances.

Unconditional

Unconditional means without any limitations, conditions, or stipulations; it often refers to agreements, love, or support that is given freely and without reservations.

Suppliers

Companies or individuals that provide goods or services to another entity, typically as part of a supply chain.