What Allows Customers to Use the Web to Find Answers

question 26

Multiple Choice

What allows customers to use the web to find answers to their questions or solutions to their problems?

• A) Contact center
• B) Web-based self-service
• C) Call scripting system
• D) Uplift modeling

---

Definitions:

Project Manager's Role

The responsibilities and duties of a project manager, including planning, executing, and closing projects, while leading the project team to achieve objectives and meet project requirements.

Marketer

A professional who is skilled in promoting or selling products, services, or brands, using various strategies and channels to reach a target audience.

Effect Uncertainty

involves the unpredictability surrounding the consequences or outcomes of a decision or action.

State Uncertainty

The condition of not knowing the true state of a system or environment, often due to insufficient information.