What Allows Customers to Use the Web to Find Answers

question 26

Multiple Choice

What allows customers to use the web to find answers to their questions or solutions to their problems?

• A) Contact center
• B) Web-based self-service
• C) Call scripting system
• D) Uplift modeling

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Definitions:

Mundane Tasks

Routine, ordinary, or dull tasks that are part of daily work but are necessary for the operation or maintenance of a system or organization.

Intrinsic Motivation

Refers to motivation driven by an interest or enjoyment in the task itself, rather than dependent on external factors like rewards.

Extrinsic Motivation

A form of motivation driven by external rewards such as money, fame, grades, and praise, which encourages individuals to perform tasks.

Extrinsic Motivation

Motivation driven by external rewards, such as money, fame, grades, or praise.